version 1.4
PSAIM™ ReadMe
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Copyright © 2006-2016 Siemens Energy, Inc. All rights reserved.
Siemens Energy, Inc.
Oil & Gas Division
Operations Intelligence & Safety
4615 Southwest Freeway, Suite 900
Houston, TX 77027, USA
www.siemens.com/energy
All other company, product and service names and logos may be trademarks or service marks of their respective companies. Any
rights not expressly granted herein are reserved.
While every effort is made to ensure the accuracy of content, the PSAIM™ product documentation could contain inaccuracies or
out-dated material (which includes product screenshots and images) due to the large number of product enhancements being
added. As such, the documentation set is subject to change at any time without notice. Refer to the README, which is located at
the root of the PSAIM™ installation media, for documentation corrections and addendum. Please note, updates to the
documentation set are reflected in the next general availability release of PSAIM™.
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Table of Contents
Contacting Customer Support 4
Technical Support Service (TSS) 4
Technical Support Website (TSW) 4
Incidents reported prior to July 2015 (Rightnow Portal) 4
Incidents reported after July 2015 (SIOS Portal) 4
Problems Accessing TSW 4
Software Update (SU) 5
Software Installation Service (SI) 5
Postal Mail 5
1 What's New in PSAIM™ 1.4? 6
1.1 Major Enhancements 6
1.2 Minor Enhancements 6
1.3 Known Issues 6
Contacting Customer Support
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Contacting Customer Support
SIEMENS provides a dedicated technical support team for their Process Safety & Conceptual Engineering Software.
Customers that qualify for Customer Support Services are entitled to these services. For questions related to Customer
Support and whether or not you qualify, please check with the support team for verification. The program includes the
following services and is subject to a user registration procedure.
lAccess to Technical Support Service (TSS): Customer Support for problems related to software use post installation
lAccess to Technical Support Website (TSW): Web site including amongst others, information such as Frequently
Asked Questions and technical documentation about products.
lSoftware Updates (SU): Request for shipment of software upgrades such as major and minor releases, and service
packs (for qualifying customers and users)
lSoftware Installation (SI): Assistance with software installation
Technical Support Service (TSS)
TSS can be reached through the Customer Care Center phone number:.
International and within US: +1 (800) 333-7421
The phone is answered 24 x 7 x 365. However, response to service request tickets is provided only from Monday to
Friday, business hours from 8:00 AM to 5:00 PM, Central Daylight Time, excluding US national holidays.
Technical Support Website (TSW)
Incidents reported prior to July 2015 (Rightnow Portal)
Access to Rightnow Portal through Operations Intelligence, Safety & Conceptual Engineering Services Customer
Support Site (https://www.siemens.com/energy/sw-support) is available to all customers registered as a TSS user. TSW
contains technical information such as Technical Documentation and Useful Hints.
Customers are requested to check the status of incidents reported prior to July 2015 in the Rightnow Portal. After July
2015, this portal will no longer accept new Incident Requests.
Incidents reported after July 2015 will be available in the SIOS portal below.
Incidents reported after July 2015 (SIOS Portal)
Access to Siemens Industry Online Support (SIOS) (https://support.industry.siemens.com/cs/#?lc=en-WW) is available
to all registered users. User must be registered at the SIOS portal to be able to request service. User can register directly
on the portal by clicking the above URL and then clicking Register in the upper right portion of the page. Note: The
SIOSportal is the recommended means for requesting support.
All emails are handled directly in the support ticketing system via the web portal above and are linked to ticket
numbers so a full record of all email communications is maintained
Problems Accessing TSW
In case customers are facing problems accessing the TSW, please call +1-800-333-7421
Contacting Customer Support
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Software Update (SU)
Qualified customers can request for or be notified when major, minor releases, patches, service packs are available for
valid and licensed versions of the software product. Alternatively, customers can contact a TSS representative using the
Customer Care Center phone number provided above to receive these updates by logging a ticket.
Software Installation Service (SI)
Qualified customers can contact the TSS team via the customer support center to request assistance with installation of
licensed software
Postal Mail
Siemens Energy, Inc.
Customer Services, Oil, Gas & Marine
Process Safety &Conceptual Engineering
Attn.: Customer Support Department
4615 Southwest Freeway, Suite 900
Houston, TX 77027
USA
1 What's New in PSAIM™ 1.4?
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1 What's New in PSAIM™ 1.4?
This section contains a description of the new features introduced in this version. Each feature is described and, where
appropriate, possible consequences and conclusions or restrictions are mentioned.
1.1 Major Enhancements
This current release of PSAIM™ 1.4 does not include any major enhancements.
1.2 Minor Enhancements
This current release of PSAIM™ 1.4 provides minor enhancements with the following features:
lEnable users to view data from the software by improved reporting functionality which covers 25 new Standard
Reports that can be downloaded in Microsoft Word, Excel or PDF formats covering the following types
oInspection activity schedules
oCorrosion monitoring reports
oValve schedule reports
oStatus reports
oDeficiency and recommendation reports
lImprovements in the search and filtering functions to allow the user to use wildcard "*"
lA new feature for 4 new Color Graphic Reports has been added to view TML line graphs, TML Bar Graphs, Eq/Circ
ID summary and grid TML thickness.
lA new feature for Data Integrity through Screen Locks has been implemented to allow users to be sure that
adding or editing information in the database will not be overwritten or lost by another user’s access to the same
equipment. This feature is to be used in server installation mode.
lCustomizable units of measure now allow units in custom reports to match configuration settings.
lError corrections for incidents reported by other customers.
lThe ERP interface has been improved so that ERP system work orders sent to PSAIM do not require approval as
these activities have already gone through an approval process and are ready to be executed.
lUpgrades to Third Party Software:
oMicrosoft Windows Server 2008, 2012
oMicrosoft SQL Server 2008, 2012, 2014
oOperating system upgrade to Microsoft Windows 7, 8.0, 8.1, 10
oUpgrade to interface with AutoCAD 2016
lUpdate to use ASME BPVC 2013/2015 stress tables in US customary and metric units
1.3 Known Issues
This section describes limitations in this PSAIM™ 1.4 release that may be resolved at a future time.
The following known issues include:
1 What's New in PSAIM™ 1.4?
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lWhen an equipment or component is opened by a user, which locks the equipment, an admin is allowed to unlock
the other user without the other user’s knowledge. This feature is available to ensure that the database can be
accessed even when an event occurs where the equipment or component remain locked even when the user is off-
site and forgot to unlock the equipment. Unlocking the equipment from another user should only be done after
confirming that the user no longer needs to lock the equipment.
