warranty claims.
3. If Customer purchased this product separately as an end user or if the manufacturer of the third party computer
system containing the Product has identified the Product as the sole source of the technical problem, then
Customer may seek technical support by contacting Customer Service within the Warranty Period by email
at support@SanDisk.com or at the telephone number for Customer’s region found
at http://www.sandisk.com/about/contact.html. Such technical support shall only address errors which are solely
attributable to the manufacture of the Product.
C. Warranty Terms
1. Manufacturer warrants to Customer that this Product, excluding content and/or software (if applicable)
supplied with or within the Product, will, during the applicable Warranty Period (as defined below) specified below
under normal use conditions, (a) be free from material defects in material or workmanship and, (b) will materially
conform to Manufacturer's published product specifications. A Product will be considered to have a material
defect or to be materially defective only if such Product does not meet the stated design lifetime (up to the
applicable Warranty Period) and is returned to the appropriate location within the Warranty Period and subject to
applicable performance threshold information contained in the Product's datasheet (as produced or provided by
Manufacturer).
2. This Warranty does not cover any damage to this Product which results from accident, abuse, misuse, natural or
personal disaster, improper installation, the presence of a third party product within a computer system, or any
unauthorized disassembly, repair or modification. It is possible for a Product to be used under conditions which
cause the media to wear out (and the Warranty to expire) prior to the expiration of the stated time period in the
Warranty Period, as specified in the applicable endurance specification.
3. In the event of a conflict between the terms of this Agreement and any existing valid set of warranty terms
between Customer and Manufacturer, the terms between Customer and Manufacturer shall take precedence over
this Agreement. However, this Agreement shall take precedence over the preprinted terms on all Customer forms
including, but not limited to, purchase orders issued by Customer.
D. Warranty Claims
1. To make a warranty claim, Customer may either (a) contact the distributing or reselling party from which the
purchase was made ("Reseller") within the Warranty Period and provide proof of purchase and the returning
party's original purchase status (showing date, place of purchase and name of the Reseller as applicable) and
product name, type and number or (b) receive a RMA number from Manufacturer and follow Manufacturer’s
warranty return procedures. Only the Customer is entitled to exercise the Warranty, and such Customer must
return the Product following the guidelines listed by Reseller and/or Manufacturer, including a detailed statement
of the problem sufficient to readily reproduce the problem. Manufacturer reserves the right, at its discretion, to
direct the Customer to return products through the Reseller.
2. A return may be required to another country other than the country in which the Customer is located and/or
purchased the Product.
3. If Customer believes that any Product fails to comply with the warranty and chooses to use Manufacturer’s
warranty procedures, then Customer will abide by Manufacturer’s then‐current Return Material Authorization
(“RMA”) process and Customer shall request an RMA number from Customer Service upon presenting a summary
of the defect. Manufacturer will then issue an RMA number to Customer, together with instructions on shipping to
Manufacturer the Product believed by Customer to be defective. Customer will return any such Product believed
to be defective in an appropriate container, which will conspicuously bear the RMA number Customer obtains
from Manufacturer prior to return. Products returned to Manufacturer under this section, and any repaired or
replaced Products under this Exhibit, will be delivered to and from Manufacturer at Manufacturer’s expense and
risk. Manufacturer (or a contractor of Manufacturer) shall assess the Product and, upon finding a defect, process
the return at Manufacturer’s sole expense. If Manufacturer determines that a defect does not exist in such
Product, Customer will reimburse Manufacturer for all expenses associated with the return of such Product.
Products improperly labelled, packaged or shipped may result in a voiding of the warranty for that Product.
Manufacturer is not responsible for damage incurred during shipping to our RMA receiving locations.
4. Manufacturer may elect to repair or replace any non‐conforming Product. Such replacement will be made with
a new or reconditioned Product of equal or greater functionality as the returned Product. If Manufacturer is not
able to repair or replace the non‐conforming Product, or if such options are not commercially reasonable, then
Manufacturer shall provide Customer a credit for the non‐conforming Product. The value of the credit shall be, at
Manufacturer’s discretion, either (a) the replacement value of the non‐conforming Product or (b) the purchase
value of the non‐conforming Product, prorated for the length of the warranty term during which Customer was
denied use of the Product. An obsolete or discontinued product may be replaced with the same Product or, if a
replacement is not available, a Product having similar function and capacity. Customer’s remedy under this section
may be conditioned on Manufacturer’s requirement that the Product be physically returned.